What to Do If Your Facebook Ad Account Disabled 2022

But don't do that while you're appealing a disabled ad account - be smart. Clicking Request Review is a big mistake. Facebook ad account ... Skiptothecontent Togglemobilemenu Togglesearchfield Searchfor: Home FacebookConsultation AboutUs ContactMe Home FacebookConsultation AboutUs ContactMe WhattoDoIfYourFacebookAdAccountDisabled2022 March21,2022 / TrevorW.Goodchild / 11Comments WhattoDoWhenYourFacebookAdAccountDisabled You'rerunningFacebookadsandsuddenlyoutofnowhereyouseeFacebookadaccountsdisabled. Youlookandcan'tfindanythingwrong,soyouhittheappealbuttonbut-yougetaninstantrejection. Andthekickerisyoudidn'tevenhaveanyFacebookadsrejectedbefore-soundfamiliar? DuringmyyearsworkingatFacebookIhelpedthousandsofadvertisersfromSMBstoFortune500snavigateFacebookadissues. TodayI'llshareinsightsonhowtonavigatethistrickyissue. TheReasonWhyYourFacebookAdAccount'sDisabled WhydoesFacebookdisableadaccounts?You'dthinkMetawouldwantyourmoneyinsteadofforcingfolkstogoogleWhyismyFacebookadaccountisdisabled? Theshortansweristhattherearealotofclickbaitfarmsthatuseunethicalpracticeswhichruinitforeveryoneelse. ThelongansweristhatFacebookcreatesspecificautomationstheiralgorithmdeliversthatcan'tdistinguishaninnocentmistakefromthoseactuallycircumventingtheirsystems. Youaren'ttryingtocheatthesystemyou'rejustrunningadsforyourclientsright? (ForabehindthescenesonFacebook'salgorithmclickhere) HowFacebookAutomationsFlag Ifeveryadwentunderhumanreviewinsteadofrobots,you'dhavealotlessadaccountsdisabled. Buttherealityis,machinesaremakingmostofthesedecisionsbasedonSQLlogicandtheFacebookAdPolicieshere (WhicharedifferentfromtheCommunityStandardsthatcontrolwhatappearsonpersonalprofilesontheNewsfeed.Therearesomeoverlapsbuttheyaren'tidentical). FacebookusesaseriesofautomationstoreviewadpolicyviolationsinyourFacebookadsandlandingpages,andoftentoreviewFacebookadappeals. AsmuchaswewanttoplaythevictimofFacebookF$^*%nguptherealityisyouprobablydidviolatetheadpolicies. MaybeyouradcopymadepromisesthatsoundedunrealisticinFacebook'seyes(again,don'ttakeitpersonalthisisafreakin bot thatisflaggingnotahuman). NowyouhaveanMLMflagorUnrealisticClaimsflag(alsoknownasMisleadingBusinessPractices). Perhapstheadcopykickedpainpointstoohardfollowingthe Pain-Agitate-Solution formula&nowFacebookfeelslikeyou'recallingFacebookusersouttoonegativelyviolatingPersonalAttributesadpolicies. That'snottosayFacebookdoesn'tglitchout-ohitdoes.Therearebugs.Recentlymanyofmyclientscametomeaftergettingthe"Discriminatingbusinesspractices"flags. YettheirFacebookadswereinnocentafanddidn'tbreakanyrules.Iguidedthemtoappealinthecorrectwayandeverythinggotupandrunningagain. Butrealistically?Thishappensabout5%ofthetime.Theother95%you'regettingflaggedbecauseyoudidviolatetheadpoliciesthatjustmaynotbeexplainedverywell. There'slike10,000adpoliciesnotreallytoldtothepublicthatFacebookwantsadvertiserstofollow. (FordeetsonthenewishFacebookadpoliciesforCaliforniareadthisarticle) AnImportantFactOnFacebook'sIP I'venoticedmanyfeelliketheyhavearighttopostonFacebookandrunads,asifMetaisapublicschoolorgovernmentproperty. Somethingimportanttonote: Facebookisa privatewebsite. ByusingFacebook-asaProfileorFBBizPageyouimplicitlyagreetoFacebook'sTermsofService-whichmeanstheycandowhateverthehelltheywanton theirwebsite. It'sprivatepropertyjustlikesomeone'slawnorland. InTexas,youhavearighttoshootsomeonetrespassingonyourproperty-thinkaboutthatintermsofwhatFacebookisallowedtodo ontheirownplatform. ButIdigress-let'sgetbacktoFacebookadaccountsbeingdisabled. FromDisabledFacebookAdAccounttoAppeal Forwhateverreason,breakingadpolicyrules,glitches,aliens-youarenowstuckwithadisabledadaccountandFacebookrejectedyourappeal. Whyisthat?  FacebookrejectsyourappealsbecauseyouclickedonabuttoninsideBusinessManagertoappealitandnevertalkedorchattedwithalivehumanbeing. Whathappensnow?AutomationsarereviewingyourFacebookadsinsteadofFacebookadsupport,andwhenyouappealwithabuttoninsteadofaperson,theautomationreviewsthattooandrejectsitinstantly. Outdatedarticleslikethisonewillglossoverwhattodowithoutgoingintomoredetail-soI'mgoingtogiveyoumoreinsightonFacebookadaccountsdisabledandwhattodo. HowtoRecoverDisabledFacebookAdAccounts AlsowhatNOTtodowhenappealingadaccounts Manywebsiteswilltellyoutojustclick"RecoverAccount"(likethisone)but that'sincorrect! Theadviceinthatarticletellsyoutofilloutaformand wait toseeifyougetassignedaFacebookrep-thatisrollingthediceandlikelytomakeyourdisabledadaccountunrecoverable. AlsothisarticlegivesincorrectadviceaswelltellingyoutoverifyyourBusinessManager aftergettinganadaccountdisabled. That'sthedumbestadviceever(sorrynotsorryEmily). -That'slikegoing120MPHyellingoutthewindowatthecop: "IpromiseIwon'tbreakthespeedlimitagainofficer!"whilespeeding. Whenyouradaccountisdisabled-youareaskingFacebooktotrustyouthatyourbusinessislegit,evenafteryou'vesettheprecedentthatyoucan'tfollowtheirrules. YouthinkFacebookisgoingtoactinyourfavor? NO. You'llgetstuckinacycleofthespinningwheelofdeathforFacebooktryingtobothverifyaBusinessManagerwithadisabledadaccountandreviewyourappealtothatdisabledadaccount. IfyouwanttoverifyyourBusinessManager after youradaccountisreactivated,oronafreshnewBusinessManager-sure,thatcanhelp. Butdon'tdothatwhileyou'reappealingadisabledadaccount-besmart.ClickingRequestReviewisabigmistake.  You'llentertheneverendingloopwhereeitheryou'llwaitforeverwithoutaresponsefromFacebook. OR MaybeFacebookwillaskyoutoverifyyourBusinessManager,thenacceptyourcredentialsbutneverreply.Nowyou'restuckwithaFacebookBusinessManagernotverified,andanadaccountdisabled. Yourclientsarescreaming"Whyaren'tmyadsrunning??I'mlosingmoneyeverysecondFacebookadsaren'tlivesellingmyproducts!!" Don'tLetAMachineDecideYourFate You'retryingtoactlikeyouknowwhatyou'redoingwheninrealityeverythinghangsinthebalanceofabilliondollarsocialmediacompany'sdecisionswhoisn'treplyingortellingyouwhatyoudidwrongorhowtofixit. MaybeyoufoundthearticleIlinkedaboveandhit"RequestReview."Don'tdothat. You'releavingthefateofyouradaccountinthehandsofamachine,abotthatwillautomaticallymakeadecisionbasedonitsprogramminglogicwithoutanyhumancontext. Onararechance,sometimesthemachinewillinstantlyreactivateyouradaccountbutmostofthetimeyouhave99%higherchancecontactingarepatFacebookAdSupportviatheFacebookBusinessHelpCenter.  Sodon'tclickon"RecoverAccount." DetermineWhyYouWereFlaggedBEFOREAppealing LetmeRE-EMPHASIZE: Ifyoudon'tdeterminewhyyouwereflaggedfirstBEFOREcontactingFacebookadsupport,you'regoingtorepeathistorylikeGroundHog'sDay. HERE'SWHY: IfFBreactivatesyouradaccount,andyouhave thesameflagsstillinyourfunneltheautomationswillcontinuetoscanyouradsandflagyou. ThistimemaybedisablingyourBusinessManagertoo.That'sanotherloopyoucangetcaughtin. Thisiswhatyoudoinstead: Step1.NavigatetoFacebook'sBusinessHelpPageHere: Step2.Selectyouradaccountfromthedropdownmenu: Step3.Selecttheissue: Step4.ClickonContactSupport: Alotofpeoplecan'tfigureouthowtoevengetthisfar-ownersofbusinessesthatspend$100Kamonthanduphavetoldmetheycan'tfindthispage. Youwanttomakesureyou'reloggedintotherightaccount-youmayneedtouseanactiveadaccountinthesameBusinessManagertocontactsupport. Alsobookmarkthislinkthatasof2022isadirectroutetocontactingsupport: https://www.facebook.com/business/help/support/get-help Ifyoutryandstillcan'tgetapersoninFacebookadsupporttoopenupachatwithyou,thenyoucantryoutthisFacebookAdAccountDisabledformhere. Butkeepinmind,theFacebookAdSupportrepsareworkingatFacebookandhaveamoreeffectiveinternalformtheysubmittotheFacebookadpolicydepartmentwhoactuallymakesthedecisions. SocontactFacebookAdSupport FIRST. ContactingFBforDisabledAdAccountGuide: SoyougotonachatwithFacebookAdSupport-sweet!Butkeepinmindyouarenottalkingtodecisionmakers. Thesearegatekeepersthatoftendon'tspeakEnglishfluently(ifyou'recomingfromAmerica,ortheUK).Theywon'tunderstandalotofwhatyou'resaying. Theyareessentiallylikebartenders-theyhavetohearalotofcrapfromadvertiserswhochatinusingallcapslike"HELLOAREUTHERE." Andatbest,theseareentrylevelworkersthatcanunderstandmaybe,40%ofwhatyou'retalkingaboutonagoodday. Ifyougetlucky,youmaytalktosomeonewhogets70%ofwhatyousay -butthey'veneverrunadsthathaveactualROI- FacebookAdSupportagentsaren'tinthebusinessworld,theyaren'tentrepreneursanddon'thaveavestedinterestinwhetherornotyouradaccountisactiveordisabled. Howniceyouaretothem,howsimpleyoumakeyourexplanationswillplayaroleinhowreceptiveFacebookistoyourappeal. Theirgoalistocloseasmanycasesaspossible-quantityoverquality.Soberespectful,polite,andalsorealistic. WhatHappensAfterAppealingDisabledAccounts Youradaccountcouldeitherbe: ⚫Reactivatedwithin24hoursbecauseitwasaFacebookglitch ⚫ReactivatedincorrectlybecauseFacebookAdSupportmissedtheflagsyoudo have ⚫Orit's"youradsareviolatingadpolicy"or"thisbusinessmodelisn'tsupported"andyoustaydisabled Whattodoifyouradaccountappeal'srejected Realisticallyyouhaveabouta50/50chanceappealinganyadaccountthat'sdisabled.Herearesomefactorsthatplayintowhyyourdisabledadaccountwillbereactivatedorpermanentlydisabled: ♦Howmanypreviousrejectedadsyou'vehad ♦Whatyouradaccount'shiddenscoreis(aratioofrejectedvsapprovedads) ♦IfyouconveyedyoursituationcorrectlytoFacebookadsupportwhoaregatekeepersnotDMs  ♦Ifyoudeterminedfirstexactly whichadpolicyyou'reflaggedfor(thishelpsFBadsupportrepsmakeacaseforyou) ♦Didyoucleanyourfunnel(landingpagesetc)oftheadpolicyviolationsbeforecontactingFacebook? ♦Yourbusinessmodel-certainbusinessmodelsareundermorescrutinythanothers(howtomakemoneyonline,specialadcategoriesetc). ♦Didyoucircumventsystemsandimmediatelytrytorunadsafterbeingrejected? Icouldgoon-theimportantthingtoconsiderishowdo youmoveonifyourappealisrejectedandyoudon'thaveanadaccounttoadvertisewith.You'llwanttotryacoupleofdifferentthings. Ifyouradaccountwasdisabledforsomethingminor... (You'dhavetoknowwhatyougotflaggedfor,specifically,whichadcopytriggeredthisflagandtheweightofeachadpolicyflag) -YoucouldpossiblystartadvertisingfromanotheradaccountwithinthesameBusinessManager-butyouneedtowarmupthenewadaccountwithspecificadsthatachievethisbeforegoingintoconversionads. But,intheeventthateitheryourFacebookadaccountwasdisabledforabiggerissue(likementioningcovid)oryoujustdon'tfreakinknowbecauseyou'renotaFacebookadpolicyexpert-you'llwanttocreateanewFacebookBusinessManager. Keepinmind-ifyoudon'tidentifywhattriggeredtheautomationstoflagyouthefirsttime,itwon'tmatterhowmanynewBusinessManagersoradaccountsyoucreate-you'llgetshutdownagainandagain. You'vegottoidentifythetriggerstheautomationsareactingonbeforeappealing,removethemfromyourfunnel,thenappeal. Ifthatdoesn'tworkout,startfresh,warmingupnewadaccounts(possiblyinanewBizManager) thatarefreeofthesameflagsyougotshutdownforinthefirstplace. Onceyoudoidentifythespecificflagsthatgotyouintroubleyoucanadvertiseagain: ✅InanewadaccountinthesameBusinessManagerifyouhadaminorflagcausetheadaccounttogetdisabled,or ✅AnewBusinessManagerandnewadaccountinthenewBusinessManager(don'tuseyourpersonaladaccountattachedtoyourprofile-createnewonesinBusinessManager)or ✅freshstartwithacoworker'saccountyouwanttolearnfromyourmistakeshereandnotrepeatthemtoexittheloopandadvertiseagain. NewSolutiontoFacebookDisabledAdAccounts AfteryearsofworkingatFacebook,Iunderstandexactlywhatadcopyinyourfunnelistriggeringtheautomationsandhowtogetcompliant.I'maFacebookadpolicyspecialistandcanaudityourfunnel,andsharewhattosaythatFacebookwantstoseeinstead- butjustisn'ttellingyou. WanttobookacalltotalktoFacebookandgetresults?Getsolidanswersdirectlyfromthesourceinsteadguessing,googlingandplayingroulette?ClickBookMyCallandIcaneasilytellyouprovenreasonswhytheautomationsflagyouandhowtobecomecompliant. You'llbeswappingoutwalkinginaminefieldofadflags,tohavingasurepathtohavingyourFacebookadaccountsprotectedfrombeingdisabled. Saveenergyandmoney-howmuchisitcostingyoutonotknowwhyFacebookisshuttingyoudown?ClickBookMyCalltoimmediatelygetonmycalendarbeforeitfillsup.Bookwhileanytimefreelastsformyhourlyconsulting. MyclientshaveincludedsocialmediamarketingagenciesofTonyRobbins,HarvEkerandDeanGraziosi.I'mfeaturedontheQueenofFacebookMariSmith'sMarketingEssentialsCourse. Igethundredsofemailsaweekanddon'tworkwithmostpeople.Trytobookadiscoverycallandyou'llhavetowaitamonth. Ifyouwanttoskipthelinebeforethisofferends,clickBookMyCalltoimmediatelysecureanexpert-levelFacebookconsultingcallfromsomeoneatFacebook. Ifyou'reokwithwaitingabitlonger,andenteringthewaitlisttoseeifyou'reeligible-Scheduleacallwithmehere.Orsendmeanemailtrevor@trevorwgoodchild.com. Advertising,blog,Facebook,Facebookdisabledadaccount Previouspost Knowingifit’srightforyou(ornot) Nextpost Top5ReasonsWhyFacebookAdsGetRejected 11Comments Joseph May7,2022at2:44pm Thanksforpostingthis,butIwonderifFacebookhaschangedthings.WhenIgototheBusinessHelpPage,thereisnooptiontoselectanaccountorcontactsupport.AllIseeisasetoftopicsyoucanclickon,allofwhichleadtodeadends.DoyouknowofanywaytocontactanactualhumanatFacebook? Reply TrevorW.Goodchild(Postauthor) May9,2022at3:21pm HeyJoseph,Facebookisalwayschangingthings.OnepersonmayhaveadifferentaccesstoFacebookadsupportthananother–butremember,youhavetohavespentmoneyfirstonads,beforeyoucancontactFacebookadsupport.Andifyou’renotinAmerica,theaccessportalsaredifferent–Ican’thelpyouthereifthat’sthecase.But#1–youhavetohaverunads,andhadthemoneytakenoutofyourbankaccounttopayfortheads,beforeyoucanaccessFacebookadsupport.FeelfreetoclickontheYouTubevideolinkedatthetopofthisarticleforavisualrunthroughforhowtoaccessFacebookAdSupportifyouhaverunadsonFacebook. Reply Jimmy May18,2022at10:50pm Ihadadvertisingdisabledformypersonalaccountforteachingayogaclassatthe“ChurchOfCannabis”in2017.Iappealeditatthetimeasbeingflaggedforthelocationandgotanautomatedloss.Myaddaccountnowsaysthat“Toomuchtimehaspassedsincethisaccountwasdisabled,sothisdecisioncan’tbereviewed.” IputthatstatementinquotesinGoogle,andithad0results. IfIputina“RequestReviewofRestrictedAdAccount”itrespondswith “Wecouldnotprocessyourrequest.Pleasetryagainlater.” Anysuggestionsfordealingwithsuchanoldproblem? Reply michael May19,2022at11:10am HeyTrevor, IguessImadeallthewrongstepsbeforeIreadedyourarticle,nowIstuckandIdon’tknowwhattodoanymore.mypersonalaccountandmyadaccountaredisabled, thebusinessdoesn’texistandIpressreviews,noonereturnmebackIhavenopostatallandnothingI’msellingnow.butIstilldisabled,Ireallydon’tknowwhattodo.pleasehelpsomehow? bestregards, Michael. Reply JT May19,2022at6:21pm BestadviceI’veseentodateonthis… Reply Mayuri May25,2022at5:47am HelloTrevormypersonalFBaccounthasonly24daysandafteritsaiditwillbedisabled.WhatcanIdo Reply prince June1,2022at1:49pm Hey, Mycaseisnotsosimilar. Iwasstilleditingcontentformyad,justmomentsaftersettingmytargetaudienceandputtinginmypaymentmethod,IgotanotificationthatmyaccounthadbeenrestrictedfromanyformofadvertisementandI’myettofundmyadaccount.Idon’treallyknowwhatIdidwrong,pleasemeout.that’smyfirstadever Reply AdamKibbe June4,2022at12:24pm Inearlymarchmypersonalfbaccountwashackedandhencemyadsmanagerwasaswell.Itriedeverythingicouldtogethelpbutendedupinablackhole.Nowmypersonalfbaccountwasdeactivated. Isthebestthingtodotostartfromscratchandcreateanewfbaccountthenabusinessmanager? Reply Gary June18,2022at2:21am Mybusinessaccount,notanadaccount,wasdisabledfornoreasonatall,didsomebodyhackit??Itstatesafter30daysitwillbecompletelydisabled,IonlyhaveaboutaweekleftandamDESPERATEforhelpasmypageisveryvitaltomysmallbusiness.CansomebodyPLEASEhelpmewiththis,IhavegotnowherewithfillingoutrequestswithMetaandFacebook.Thankyousomuchforanyhelp!! Reply Oolaysatpaing August4,2022at2:03pm 8:26POT 0.44YED.461114 facebook Help ON4AUGUST2022 Itusuallytakesusjustoveradaytoreviewyourinformation. YouraccountisnotvisibletopeopleonFacebookandyoucan’tuseit. Whathappensnext We’lltakeanotherlookatyouraccount.Wehavefewerpeopleavailabletoreviewinformationduetothecoronavirus(COVID-19)pandemic.Thismeansthatwemaybeunabletoreviewyouraccount. IfwefindthatyouraccountdoesfollowourCommunityStandards,you’llbeabletouseFacebookagain. Ifwefindthatyouraccountdoesn’tfollowourCommunityStandards,itwillbepermanentlydisabled,andyouwon’tbeabletodisagreeagain. Reply Vanessa October10,2022at10:57pm Ihaveaquestionverysimilartowhatyou’retalkingaboutinthisvideo.InmycircumstancemypersonalFacebookaccountwasdisabledandIsentthatintobereviewedandtheypermanentlydisabledmyFacebookaccount.MymainproblemisIhavehadacouplebusinessaccountsouttherefor10+yearsthatarenowjustsittingthatInolongerhaveaccessto.IsthereanywaytolinkmynewpersonalFacebookpagetoadminthoseothertwopagesthatarenowjuststagnantsittingthereandIhavelostallthatmoneyIputintogrowingthosebusinesspages? Reply LeaveaReplyCancelreplyYouremailaddresswillnotbepublished.Requiredfieldsaremarked*Comment*Name* Email* Website Savemyname,email,andwebsiteinthisbrowserforthenexttimeIcomment. Δ ©2022FacebookAdPolicyBlog ThemebyAndersNoren—Up↑